This section provides information about how the Attendant Backup feature behaves in certain circumstances. Use this information to ensure that you receive the maximum benefits of Attendant Backup under all conditions. The following considerations apply to Attendant Backup:
Backup telephone users must meet the following criteria to answer alerting calls in the attendant queue:
Have a multiappearance telephone
Have an atd-qcalls feature button assigned to the telephone
Be assigned a Class of Service (COS) that has the Client Room COS field set to
If the Client Room COS field is set to
When the attendant console is in day mode and the Attendant Backup feature is disabled, backup telephone users do not hear the audible alert signal. Backup telephone users also cannot dial the Feature Access Code (FAC) for Trunk Answer Any Station (TAAS) to answer attendant calls.
