Use the Hunt Groups feature to set up a group of extensions that can handle multiple calls to a single telephone number. You can choose the call distribution method to route calls. For each call to the number, the system hunts for an available extension in the hunt group, and connects the call to that extension.
A hunt group is especially useful when you expect a high number of calls to a particular telephone number. A hunt group might consist of people who are trained to handle calls on specific topics. For example, the group might be a:
Benefits department within your company
Service department for products that you sell
Travel reservations service
Pool of attendants
A hunt group might also consist of a group of shared telecommunications facilities. For example, the group might be a:
