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Class of Service
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Ensure that the Attendant Backup feature is set up correctly.
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Client Room
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Assign console permissions to the backup telephones.
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Console Permissions
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Console Parameters
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Administer the Attendant Backup Alerting feature.
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Backup Alerting
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Set the queue warning parameters.
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Feature Access Code (FAC)
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Assign a FAC for backup telephone users.
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Trunk Answer Any Station
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Station
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Assign an atd-qcalls feature button for backup telephone users.
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Any available button field in the Feature Button Assignments area.
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