Use the Music-on-Hold feature to automatically provide music, silence, or tone to a caller. The table shows the audio options that you can provide to a user.
Music, silence, and tone options
Caller status
Music
Silence
Tone
On hold
Yes
No
Yes
On a trunk call that is being transferred
Yes
Yes
No
Parked
Yes
No
Yes
Waits in a queue
Yes
No
Yes
Note:
If you use equipment that rebroadcasts music or other copyrighted materials, you might be required to obtain a copyright license from, or pay fees to, a third party such as the American Society of Composers, Artists, and Producers (ASCAP), or Broadcast Music Incorporated (BMI).
