In general, do not assign an announcement as a point in a coverage path. When the system redirects a call to an announcement, the system plays the announcement and then drops the call. The system drops the call even if there are additional points in the coverage path.

You might want to use an announcement as the last point in a coverage path. The announcement could inform the caller that there is no one to answer the call and advise the caller to call back at another time. Keep in mind that the system drops the call once the system plays the announcement.