This section lists the known or common problems that users might experience with the Announcements feature.
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Problem
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Possible cause
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Action
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No sound or poor sound quality.
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Bad file format.
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Ensure that the file formats are compatible. A good announcement file format must have the following parameters:
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Incorrect companding mode.
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Ensure that the same companding mode is administered on page 1 of the Location Parameters screen (type change location- parameters) for both environments.
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An announcement does not play.
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If a working VAL announcement file is deleted, the next attempt to play the announcement fails, and the system adds a software event to the Denial Events Log.
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View the Denial Events log to determine if the announcement was deleted. If the announcement was deleted, restore or rerecord the announcement.
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The system displays error code E28 when you attempt to restore announcements.
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An integrated announcement source is not installed in the system.
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Install an integrated announcement source.
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The system displays error code E31 when you attempt to restore announcements.
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A call is connected to the announcement on the announcement source and the port is busy.
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Wait for the call to disconnect, and try to restore announcements again. If the system has an abnormal shutdown, or if there is a processor interchange during the restore announcements process, the restore process fails. There is no valid announcement on the announcement source. Repeat the process when the system is operating properly.
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