Voice Message Retrieval is used only for the retrieval of messages. When a telephone is in Voice Message Retrieval mode, you cannot use the telephone to make calls or access other features. You can use Voice Message Retrieval to retrieve your own messages, or messages for another user. However, a different user’s messages for another user can only be retrieved at a telephone or an attendant console that is in the coverage path. This is done by an administered system-wide message retriever, or by a remote-access user when the extension and the associated security code are known.

You can designate certain telephones and attendants for system-wide message retrieval. These telephones are the same as that you use for Display Message Retrieval, and have the same privileges. Voice Message Retrieval cannot be accessed from rotary telephones.

You can restrict unauthorized users from retrieving messages. Use the Lock function to restrict a telephone and the Unlock function to release the restriction. To activate Lock, users dial a system-wide access code. To cancel Lock, users dial a system-wide access code, and then an Unlock security code that is unique to the telephone. These functions only apply to the telephone where the function is active. The system-wide access codes and security code that you use for the Lock and Unlock functions are the same as those use for LWC message retrieval by display. You can assign a status lamp to show the Lock status of the telephone.