Answered call with AMD on mode – Detects live voice with answering machine detection (AMD).
Answered call with AMD off mode – Detects live voice without AMD.
These two modes do not detect any call progress tone cadence except Special Information Tone (SIT) and MODEM/FAX Answer Back tone.
This feature also provides an administrable timer (End OCM timer) to ensure that an outgoing call using OCM call classification is answered by an agent or an announcement within a specified time. The timer is turned off if the call drops or terminates to a port. If the timer expires, Communication Manager disconnects the call classifier and connects the call to an announcement.
Note:
The classifier modes without call progress cadence detection do not need to be used with the End OCM timer and the reverse is also true. The classifier modes with call progress detection can be used with the End OCM timer.
Communication Manager administers per system whether classifiers use the new classification modes. If you upgrade the Communication Manager software, by default the classifier uses the old modes. If you do a new installation of the Communication Manager software, by default the classifier uses the no-cadence call classification modes.
Communication Manager administers per location the maximum amount of time after answer that classifiers can spend trying to classify each OCM call. The timer ranges from 100 to 25,000 milliseconds in increments of 100 milliseconds. It defaults to blank, which means no limit.
Communication Manager administers per location an extension number to route the call when the maximum classification time is reached. The number can be a recorded announcement, a vector directory number, a hunt group extension, or blank. The End of OCM intercept Extension field cannot be left blank if the End OCM After Answer timer field contains a non-blank value.
