From Release 10.1.0.2 onwards, Communication Manager enables users to press the mct-act button after recognizing that the currently active call is malicious. All SIP users with a Crisis Alert button are notified about the malicious call provided the Communication Manager has Notification using Crisis Alert field enabled on the Feature-Related System Parameters screen.
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If Notification using Crisis Alert field is enabled, all SIP users with a Crisis Alert button are notified about the malicious call. During this time, SIP users with a Crisis Alert button are not notified when an emergency call is placed. Consequently, SIP stations do not need to be present in the mct-group-extensions table.
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If Notification using Crisis Alert is disabled, only MCT Controllers such as DCP and H.323 stations with an mct-control button are notified. Here, the mct controller button and extension are present in the display mct-group-extensions table.
Note:
Crisis alert functionality can be disabled for emergency calls. To enable crisis alert for emergency calls, disable the Notification using Crisis Alert field on the Feature-Related System Parameters screen, page 5.
The following details are displayed on the user's endpoint with a crisis alert button when mct-act is activated:
