Converting announcements for Interactive Voice Response

Last Updated : Oct 30, 2012 |
Prolog information
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The Interactive Voice Response (IVR) system has a recording conversion utility that supports file formats that are similar to the formats that VAL requires. However, the conversion utility can read only PCM-format announcement files.
  1. If the companding format of the file is already PCM, go to Step 5.
    ADDITIONAL INFORMATION:
    If you are unsure what the file format is, continue with Step 2.
  2. At a computer, open the sound recording application.
  3. Open the file that you want to convert.
  4. Save the announcement (Convert Now or Save As) with these parameters:
    • Format: PCM
    • Bits/Sample: 8
    • Sample Rate: 8-KHz
    • Mono (channels = 1)
    ADDITIONAL INFORMATION:
    Note:
    The recording conversion utility requires that announcement files be in PCM format. VAL files must be in CCIT A-Law or μ-Law format.
  5. Open the file in the recording conversion utility.
  6. Convert the file to SSP format.