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Announcements/Audio Sources
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Record announcements for hunt groups.
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As needed
|
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Class of Service
|
Change the Class of Service (COS) from the default of 1.
|
As needed
|
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Coverage Paths
|
Set up coverage paths for hunt groups.
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Ext
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Type
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COR
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TN
-
Name
-
Others as needed
|
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Hunt Group
|
Add or change hunt groups.
|
As needed
|
|
Call Center Optional Features
|
To use these call distribution methods for hunt groups, ensure that ACD and Expert Agent Selection (EAS) are set to
|
|
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Trunk Groups
|
Set up night service for hunt groups.
|
Night Service Incoming Destination
|
