Interactions for Bridged Call Appearance

Last Updated : Aug 03, 2023 |
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This section provides information about how the Bridged Call Appearance feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Bridged Call Appearance in any feature configuration.

Abbreviated Dialing

A user, accessing Abbreviated Dialing while on a bridged call appearance, accesses their own Abbreviated Dialing lists. The user does not access the Abbreviated Dialing lists of the primary extension associated with the bridged call appearance.
A user cannot use an abbreviated dialing Feature Access Code (FAC) after using a priority calling FAC.

Adjunct Switch Applications Interface (ASAI)

If you are using ASAI, do not administer more than 16 bridged appearances. When Communication Manager enables ASAI, it allows call recording application to record bridged line appearances.

Attendant display and telephone display

A call from the primary extension or from a bridged call appearance of the primary extension is displayed as a call from the primary extension. That is, the call is displayed as coming from the primary extension regardless of which appearance placed the call.
On multiappearance telephones, the display at the primary telephone shows the same information for a bridged call appearance as the information for a nonbridged call. For calls to the primary extension, the display at a zero call appearance bridging telephone shows a call from the originator to the primary with no redirection reason character.

Automatic Call Distribution (ACD)

Bridged appearances cannot be accessed using non-ACD hunt groups (although administrable).

Automatic Callback

Automatic Callback calls cannot originate from a bridged call appearance. However, when Automatic Callback is activated from the primary telephone. The callback call rings at all bridged appearances of the extension and at the primary telephone. This ring is set with priority call distinctive ringing signal. It displays at all telephones and shows that it is a callback call.

Busy Indicator (multiappearance telephones only)

A user presses a Busy Indicator button to call the extension associated with the Busy Indicator button. When a user presses a Busy Indicator button on a zero primary call appearance telephone, the system uses the first available bridged call appearance to place the call.

Call Coverage

Single-line telephones
When a single-line telephone is administered as a bridged call appearance, the telephone user cannot invoke Send All Calls for the extension of their telephone. The user does not have a send all calls button, and the call appearance is associated with another extension. When the user dials a FAC, Send All Calls is activated for the extension associated with the call appearance.
Multiappearance telephones
Coverage criteria for bridged call appearances is based entirely on the criteria of the primary extension associated with bridged appearance. A call to the primary extension that requires call coverage treatment follows the coverage path of the primary extension. Such a call does not follow the path of any of the bridged appearances. Bridged call appearances do not receive redirection notification.
A user with bridged call appearances can activate or deactivate Send All Calls for a primary telephone from the bridged appearance.
The primary telephone should not be a member of a call coverage group. This is because calls to the primary telephone as a member of the group are not bridged.
You can administer the system so that a telephone displays both a bridged call and a redirected call. In this way, if the bridged user is the first coverage point, the call redirects to that telephone when the coverage criteria are satisfied.
If the primary telephone is a single-line telephone with a bridged call appearance on a multiappearance telephone, an incoming call to the single-line telephone that goes to coverage terminates at a primary call appearance on the bridging user’s telephone as a coverage call. If the bridging user is a zero primary call appearance telephone, the call cannot redirect to the bridging user. This is because there are no primary call appearances. Therefore, the call redirects to the next available coverage point.

Call Detail Recording (CDR)

If a bridging user originates or answers a call on a bridged appearance, the extension of the bridge is recorded as the calling/called telephone. A conference or transfer by a bridging user also seems as it was performed by the telephone user.
On multiappearance telephones, when a call originated from a bridged call appearance on a telephone administered for zero primary call appearance is recorded by CDR, the extension associated with the appearance is recorded as the calling party. A conference or transfer by a bridged call appearance on a zero primary call appearances telephone also appears as performed by the extension associated with the appearance.

Call Forwarding All Calls, Call Forward Busy/Don’t Answer

Call Forwarding can be activated or canceled for the primary extension from any bridged call appearance of that number. When activated, calls to the primary extension do not terminate at the bridged call appearances, but go to the designated forwarding destination. Bridged call appearances do not receive redirection notification of the call to the primary extension when it is forwarded unless Ringing - Abbreviated and Delayed is administered.

Call Park

When a call is parked from a bridged call appearance, it is parked on the primary extension.

Call Pickup

Calls that are made to a primary telephone, alerting at bridged appearances of the primary telephone, can only be answered by pickup group members of the primary number.
  • If the Temporary Bridged Appearance on Call Pickup? field on the Feature-Related System Parameters screen is set to n, the primary appearance and all bridged appearances of the call are dropped after Call Pickup is used to answer the call.
  • If the Temporary Bridged Appearance on Call Pickup? field on the Feature-Related System Parameters screen is set to y, the primary and bridged call appearance lamps stay lit after Call Pickup is used to answer the call.
  • If the primary telephone and the bridged telephone are both in the same pickup group, members in the pickup group can answer a call that is made to the primary telephone that is ringing at the bridging user’s telephone. This can be done instead of selecting the bridged appearance button.
  • If the primary telephone and the bridged call appearance are not in the same pickup group, members who are in the same pickup group as the bridged call appearance telephone can answer a call that is made to the primary telephone.
When a user dials the Call Pickup FAC on a bridged call appearance, the system interprets the action as an attempt to answer a call from the call pickup group of the primary telephone. When operating this way, the covering user can act as the primary user and provide the same call pickup coverage if required.
If a telephone has bridged call appearances of numerous telephones, for example, sales, service, and warehouse, and you want calls to be answered only by the primary telephone users or the bridging users, do not assign the primary and bridging users to a pickup group.

Call Waiting Termination (single-line telephones only)

Call Waiting Termination applies only to an active call on the primary telephone that has no one else bridged on. If one or more bridging users are active on a call, waiting calls are denied even if the primary user is also off-hook on the call. A bridging user can bridge onto a call with the primary user if there is also a call waiting.

Class of Restriction (multiappearance telephone users only)

The COR assigned to a telephone’s primary extension also applies to calls originated from a bridged call appearance.

Conference - Attendant, Conference

Single-line telephones
A bridged call cannot be conferenced if more than one user is active on that call. This is because the bridging user has no access to the call after the primary telephone user places the call on soft hold, and the primary telephone user has no access to the bridging user’s call appearance used for conference/transfer attempts.
You can place a call on hold using normal single-line conference procedures when the primary telephone user is active on a call, and no other bridging user is active on the call. Any attempt by a bridging user to bridge onto the call during a successful conference attempt is denied.
A single bridging user can conference the call using the normal multiappearance telephone conference procedures. Any attempt by the single-line primary telephone user to bridge onto the call during a successful conference attempt is ignored. Any attempt by other bridging users is denied (standard denial response is returned to the bridged appearance).
If a conference is not supported because of the preceding limitations, the user can accomplish a transfer by asking an internal nonbridged party in the connection to create the conference. The user can also ask the remaining bridging users and primary user to disconnect so that the conference can be completed. At completion of the conference, the parties that left the call can reenter the call if control of the conference remains with the primary telephone. If conference control does not remain with the primary telephone, the bridging user must conference the primary telephone and the bridging user back into the call as required.
If the bridging user has no other available bridged appearances of the primary extension (other than the one he or she is currently on), the bridging user, after pressing the conference/transfer button, must select a call appearance to be used for the conference, before dialing the number.
Multiappearance telephones
Conferences can be set up on bridged appearances using the usual conference operations. Either a primary extension button or a bridged appearance button can be used to make the calls for adding to the conference. You can administer the system to automatically select the first idle appearance if there is no idle appearance with an extension matching the extension that is conferencing the call.
Note:
For SIP telephones, you cannot administer the system to automatically select the first idle appearance if there is no idle appearance with an extension matching the extension that is conferencing the call.
When the user presses the conference button (the second time) to connect the parties together, the system displays the newly formed conference call on the primary or bridged appearance to which the user was connected at the time of that last conference button depression. The other appearance is disassociated from the conference call. Therefore, if the original call is on a bridged appearance, and the conference is formed on a primary appearance at that same telephone, the bridged extension becomes disassociated from the conference call. In this case, the primary user can no longer bridge onto the conference.
This disassociation of the conference from the bridged extension can be avoided by setting up the conference in the opposite order. To do this, the user:
  1. Presses the hold button to hold the original call on the bridged appearance
  2. Selects a call appearance and calls the party to be added
  3. Presses the conference or transfer button
  4. Selects the held bridged appearance
  5. Presses the conference button (again)
When this procedure is used, the conference is formed on the bridged appearance so that the primary user can still bridge onto the conference call.
If the primary user and the bridged user are both on the call when one user transfers the call, the user performing the transfer becomes the controlling user for the participation of both users on the conference. To disassociate the appearance from the call, the controlling user must be the latter of the two users to disconnect from the call. If the controlling user disconnects first, the appearance goes on soft hold when the noncontrolling party disconnects. In this case, one of two things must occur to disassociate the appearance from the call: all other parties on the call disconnect, or the controlling user rejoins the call and disconnects again.
The display shows the number of other active parties in a call, including active bridged appearances.

Consult (multiappearance telephones only)

Bridged call appearances of the primary extension do not ring on a consult call to the primary extension.

Coverage Answer Group

Single-line telephones
Calls to the primary telephone as a member of a Coverage Answer Group are not bridged.
If the primary telephone is made a member of a coverage group, coverage criteria is based entirely on the criteria of the primary telephone. This means that a call to the primary telephone that requires call coverage treatment follows the path of the primary telephone and not the path of any of the telephones with bridged appearances of the primary telephones.
Multiappearance telephones
Bridged call appearances of a primary extension do not ring when there is a Coverage Answer Group (CAG) call to the primary extension. Bridged call appearances cannot bridge onto the call.

Data Privacy, Data Restriction

When Data Privacy is activated or Data Restriction is assigned to a telephone involved in a bridged call and the primary telephone and/or bridging user attempts to bridge onto the call, Data Privacy and Data Restriction are automatically overridden (or deactivated in the case of Data Privacy).

Emergency calls

If a user dials an emergency call from a bridged appearance, the Calling Party Number that is sent to the public safety answering point is based on the extension of the physical telephone from which the call is made.
Note:
Avaya recommends that you administer at least one call appearance as primary call appearance. If you fail to administer at least one call appearance as primary call appearance, the public safety answering officer is unable to call back.

Hold - Automatic

Single-line telephones
A call cannot be put on hold if more than one user is active on that call.
The primary telephone user, when no other bridges are active on the call, can put the call on hold, using normal single-line hold procedures. If the primary telephone user successfully soft holds the call, the status lamp at all of the bridged appearances shows the hold indication; and then the call can be put on hard hold by dialing the hard hold FAC. The hard held call is no longer accessible to the bridging users until it is taken off hold by the primary telephone user. After the call is put on hard hold, any new call to the primary telephone is tracked by the bridged appearances.
A bridging user can place an active call on hold (if the primary telephone or any other bridges are not active on the call) by using normal multiappearance hold procedures. Any attempt to enter the held call returns it to the status of an active call that can then be accessed using bridging procedures.
Multiappearance telephones
Any user (primary or bridged appearance) can place an active call on hold. If only one user is active on a call and places that call on hold, the indicator lamp at both the primary’s appearance button and the bridged appearance button show that the call is on hold. If more than one user is bridged onto the active call, and one of the users activates Hold, the activator receives hold indication for the call and status lamp of all other bridged users remains active.

Hotline Service (single-line telephones)

If a single-line telephone is administered for Hotline Service, bridged appearances of that telephone’s extension also place a hot line call automatically when a user goes off-hook on that bridged appearance.

Hunt Group (DDC or UCD)

Bridged call appearances cannot be used in conjunction with DDC or UCD hunt groups.
Although you can assign a bridged extension to a hunt group, Avaya does not recommend such assignment because DDC/UCD calls do not terminate at any bridged appearances of that extension on other telephones.

Intercom (multiappearance telephones only)

Bridged appearances of a primary extension are not rung for intercom calls. Furthermore, if a telephone has no primary call appearances it can never be rung for an intercom call. Therefore, if someone is screening all calls for the primary telephone, and is indicating who is calling through intercom, the primary telephone must have a call appearance on which to receive and send intercom calls.

Internal Automatic Answer (IAA)

Calls terminating to a bridged appearance of an IAA-eligible telephone are ineligible for IAA.

Last Number Dialed (LND)

Activation of the LND feature causes the last number dialed from the activating telephone to be redialed, regardless of the extension used (primary or bridged call appearance).

Leave Word Calling (LWC)

A LWC message left by a user on a bridged call appearance leaves a message for the called party to call the primary extension assigned to the bridged call appearance.
When a user calls a primary extension, and activates LWC, the message is left for the primary extension, even if the call was answered at a bridged call appearance.
LWC messages left by the primary user can be canceled by a bridged appearance user.

Personal Central Office Line

Single-line telephones
A single-line primary telephone cannot be a member of a Personal Central Office Line (PCOL) group.
Multiappearance telephones
If a user is active on his or her primary extension on a PCOL call, bridged call appearances of that extension cannot be used to bridge onto the call. The call can only be bridged onto the call if another telephone is a member of the same PCOL group and has a PCOL button.

Personal Status Access (PSA)

Using PSA, a user can execute a dissociate request from a bridged appearance. However, when a user executes a dissociate command at telephone B, the user dissociates from telephone B. This is the case, even if the user is on a bridged appearance that belongs to telephone A.

Priority Calling

The primary telephone user or the bridging user can make a priority call. If a priority call is made to an idle telephone, the primary telephone and all bridging users are alerted by priority alerting.

Privacy-Manual Exclusion

Activation of exclusion by any user (primary or bridged appearance) before placing a call, prevents any other user from bridging onto the call. Activation of exclusion by any user active on a call, while the primary user and/or any other bridging users are active on the call, drops all other users from the call (including the primary user), leaving only the activator and the calling/called party on the call.

Redirection Notification (multiappearance telephones only)

Redirection Notification is not provided at bridged appearances unless Ringing - Abbreviated and Delayed is administered to give notification.

Ringback Queuing

Ringback Queuing is not provided on calls originated from a bridged call appearance. However, after the primary user of the bridged extension has activated Ringback Queueing, the resulting callback call alerts at bridged appearances as well as at the primary user’s telephone. The call can be answered from the primary user’s telephone or from any bridged appearance.

Ringer Cutoff (multiappearance telephones only)

Ringer Cutoff prevents any nonpriority (or nonintercom) incoming call from ringing at that telephone. This is independent of whether the call is to the telephone’s primary extension or to any of the bridged appearances’ extensions.

Service Observing

You observe calls on a primary extension and all bridged appearances of that extension. You cannot observe bridged appearances on the extensions phone. For example, if you are observing extension 3082 and this telephone also has a bridged appearance for extension 3282, you cannot observe calls on the bridged call appearance for 3282. But if you observe extension 3282, you can observe activity on the primary and all of the bridged call appearances of 3282.
The primary telephone user or bridging user can bridge onto a service observed call of the primary at any time. A bridging user cannot activate Service Observing using a bridged call appearance.
If the primary is service observing on an active call, a bridged call appearance cannot bridge onto the primary line that is doing the service observing.

Terminating Extension Group (TEG)

TEG calls to the primary extension do not ring at the associated bridged appearances. TEG calls cannot be answered or bridged onto from a bridged appearance. The primary telephone should not be assigned to a TEG.

Terminal Translation Initialization (TTI)

If a user is on a bridged appearance, the user cannot use TTI to separate from the telephone.

Transfer

Single-line telephones
A call cannot be transferred by a single-line telephone if more than one user is active on that call.
The primary telephone user, when no other bridges are active on the call, can transfer the call using normal single-line transfer procedures. Any attempt by a bridging user to bridge onto this call during a successful transfer attempt is denied.
A single-line bridging user, alone on a bridged call, can transfer the call, using normal transfer procedures. Any attempt by the primary telephone user to bridge onto this call during a successful transfer attempt is ignored; and any attempt to bridge on by a bridging user is denied.
If the bridging user has no other available bridged appearances of the primary extension (other than the one he or she is currently on), the bridging user, after pressing the conference/transfer button, must select a call appearance to be used for the transfer, before dialing the number.
Multiappearance telephones
If the bridging user has at least one available bridged appearance of the primary extension (other than the one he or she is currently on), the system automatically selects a bridged call appearance for the transfer when the conference/transfer button is pressed.
You can administer the system to automatically select the first idle appearance if there is no idle appearance with an extension matching the extension that is transferring the call.
If the primary user and the bridged user are both on the call when one user transfers the call, the user performing the transfer becomes the controlling user for the participation of both users on the conference. The controlling user is immediately dropped from the call. When the noncontrolling user hangs up, the appearance goes on soft hold. In this case, one of two things must occur to disassociate the appearance from the call: all other parties on the call disconnect, or the controlling user rejoins the call and disconnects again.

Videophone 2500 (single-line telephones)

A user cannot use a single-line bridge to a Videophone 2500 principal that is on a video call.

Voice Message Retrieval

A voice message to the primary extension can be retrieved on a bridged appearance by the bridged appearance user. If a security code is required to retrieve the message, the bridging user must use the security code of the primary telephone.

Voice Paging

The use of Voice Paging automatically invokes exclusion. Therefore, interactions for this feature are the same as for Privacy-Manual Exclusion.