When an extension is not immediately available, the system plays a recorded announcement to the caller. You can record and assign one delay announcement to each hunt group queue. An announcement can be shared among hunt groups. Usually, a hunt group announcement asks the caller to wait, and says that the call will be answered in the order in which the call was received.

A call that connects to a delay announcement remains in a queue while the system plays the announcement. If the call is not answered by the time that the announcement completes, the caller hears music, if music is administered. If music is not administered, the caller hears silence. When the call starts ringing at the telephone of a hunt group member, the caller hears ringing.