An attendant or multiappearance telephone user can activate Busy Verify by pressing the Verify button. If they want to verify a telephone or hunt group, they enter an extension number. If they want to verify a trunk, they dial a trunk-access code, followed by the 2- or 3-digit number of the trunk-group member to be verified. If the trunk-group member number is less than 10, the system requires a leading zero (01 or 001 rather than 1).

After an attendant or multiappearance telephone user has activated Busy Verification, the system checks the validity of the extension or trunk-access code and member number. If the number is not a telephone extension, DDC/ UCD group-extension, ACD split number, or trunk access code with a valid member number, the system denies Verify and returns intercept tone.

When you use Verify to check a valid extension (one that is in the dial plan and assigned to a telephone), the system initiates a priority call to that extension. The table describes the process.

When you use Verify to check a valid ACD split, UCD group, or DDC group, the system initiates a priority call to that group. (Valid in this case means the split or group is translated and at least one member is logged in.) the table describes the process.

When you use Verify to check a valid trunk, the system checks the status of that trunk. (Valid in this case means the trunk is translated with members and is not in an out-of-service state.) the table describes the process.