Setting up Directed Call Pickup

Last Updated : Oct 03, 2016 |
Prolog information
Metadata
Keywords:
If you do not want to set up pickup groups and extended pickup groups, but still want selected people to answer other telephones, use Directed Call Pickup. Before a person can use this feature, you must enable Directed Call Pickup on your system.
  • Telephones that can be answered by another extension using Directed Call Pickup must have a Class of Restriction (COR) supporting this feature.
  • Telephones that can answer another extension using Directed Call Pickup must have a COR supporting this feature.
  1. Determine if Directed Call Pickup is enabled on your system.
  2. Create one or more Classes of Restriction (COR) for Directed Call Pickup.
  3. Assign the COR to individual extensions.
  4. Assign a Directed Call Pickup button to each extension that is assigned the COR.
  5. Assign a Feature Access Code (FAC).
Related links
Call Pickup administration
Enabling Directed Call PickupCreating Classes of Restriction for Directed Call PickupAssigning a Class of Restriction to a userAssigning a Directed Call Pickup buttonAssigning a Directed Call Pickup feature access codeRemoving Directed Call Pickup from user
Call Pickup administration