The following table summarizes the mapping of features in the Call Center license file to Customer Option features.
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License feature
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Call Center Customer Option features
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Maximum Elite Agents (VALUE_CC_ELITE)
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Maps to multiple Customer Option features, most notably Logged-In ACD Agents.
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Maximum Advocate Agents (VALUE_CC_ADVOCATE)
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Maps to multiple Customer Option features, most notably Logged-In Advocate Agents.
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Proprietary (FEAT_CC_PROPRIETARY)
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Maps directly to the Proprietary Customer Option feature (renamed from Agent States in Communication Manager 6.0).
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Call Center IP Endpoint Registration Features (for example, IP_Agent)
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Maps directly to Customer Option features of the same name, for example, IP_Agent.
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