This feature enables users to apply zip tone to outgoing and incoming trunk calls after an administrable amount of time. It is applicable for Internal Users Only. Users can specify the amount of time before the zip tone applied, ranging from 0 to 999 minutes. If the Internal Users Only field is set to N, the zip tone for Internal Users Only will be disabled.
To set the outgoing and incoming trunk alerting timer, Avaya Aura® Communication Manager uses the Class of Restriction (COR) of the outgoing or incoming trunk group.
The outgoing and incoming trunk alerting timer starts after the called party connects to the trunk. The trunk call is considered as answered if:
The network provides an answer supervision line signal.
An ISDN CONNect message is received.
The Answer Supervision Timeout timer expires.
The call classifier classifies the call as answered.
The zip tone is applied to the call upon expiration of the trunk alerting timer. The tone is heard by internal users only and is repeated at a specified interval until the call ends. The interval is determined by the administration of the Trunk Alerting Tone Interval (seconds) field.
The trunk alerting timer is cancelled if the outgoing or incoming trunk drops or is dropped before the timer expires.
The trunk alerting timer only affects outgoing or incoming public network trunks such as trunks with the Service Type field as public-ntwrk. This is regardless of the trunk group type as SIP, ISDN, WATS, Tandem, or Tie.
