In the Offline Call Journaling feature, Session Manager tracks the incoming, outgoing, and missed calls to the endpoint. When the endpoint is logged out, the SIP no Call Appearance missed call logging feature works with the offline call log.
Bridged Call Appearance
If the primary endpoint missed a call, only the primary endpoint receives the undelivered call notification. The bridged appearances do not receive the notification.
Multi-Device Access
If a call is not delivered to the extension, Session Manager sends the undelivered call notification only to the SIP telephones that are capable of receiving the notification.
Dual Registration
If a call is not delivered to the extension, Communication Manager and Session Manager send the undelivered call notification to the H.323 and SIP endpoints respectively, if the endpoint is capable of receiving the notification.
SIP agent and Call Center Elite
Agent extensions do not support SIP no Call Appearance missed call logging.
Hunt group
Hunt group do not support SIP no Call Appearance missed call logging.
1xC SIP in shared control mode
The Avaya one-X® Communicator for Windows SIP endpoints in the shared control mode support the SIP no Call Appearance missed call logging feature.
ASAI notification
An undelivered call triggers both SIP no Call Appearance missed call logging as well as ASAI undelivered call notification.
