The system can select from multiple coverage paths that you define for a single destination. However, the system uses only one coverage path per call. The system first considers Coverage Path 1, the lead coverage path, when the system directs a call to coverage.

When the system redirects a call to coverage, the system checks the lead coverage path to determine whether the coverage redirection criteria of the path match the call status. If the criteria match, the system uses the lead coverage path. If the redirection criteria of the lead coverage path does not match, the system moves in sequence from point to point in the coverage path to find a coverage path with redirection criteria that matches the call status. If the system does not find a match, the call remains at the called extension. Once the system selects a coverage path, that path is used throughout the duration of the call.

Call Coverage supports the following capabilities: