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1
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Dial the Feature Access Code (FAC) for PSA associate.
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Dial tone
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The request is successful.
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Intercept tone
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The request is unsuccessful, because the request was not made at an analog, a hybrid, or a DCP telephone.
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The request is unsuccessful because the telephone is associated with or assigned to a station that does not have PSA permission in its COS.
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2
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Dial an extension, and then press #.
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No response
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If the user is at a telephone with a display, this pound sign (#) is the last character that the system displays until the PSA sequence is complete.
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3
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Dial the Station Security Code (SSC) for the user extension, and then press #.
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Confirmation tone
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The command sequence is successfully complete. The system queues the request.
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Intercept tone immediately after the confirmation tone.
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The request is unsuccessful, because:
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Terminal translation initialization (TTI) is disabled for voice.
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Either the dialed extension or the originating extension has an add, a change, or a remove action in progress.
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You dialed more than 15 digits before you pressed #.
Issue the PSA request again.
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Intercept tone
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The request is unsuccessful because:
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The extension and the SSC are incompatible.
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The extension is invalid.
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The SSC is invalid for the extension.
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Both the extension and the SCC are invalid.
The Security Violation Notification (SVN) feature logs this unsuccessful use of PSA as an invalid attempt.
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The Class of Service (COS) of the extension does not allow PSA.
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An extension in one tenant partition cannot be associated with a telephone in another tenant partition.
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Reorder tone
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The request is unsuccessful because:
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The extension that was entered is in use.
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An agent is logged in at the dialed extension.
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The system load is too heavy for the request to occur.
The user can try again later.
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