With Call Pickup, you create one or more pickup groups. A pickup group is a collection, or list of individual telephone extensions. A pickup group is the way to connect individual extensions together. For example, if you want everyone in the payroll department to be able to answer calls to any other payroll extension, you can create a pickup group that contains all of the payroll extensions.

A user extension can belong to only one pickup group. Also, the maximum number of pickup groups may be limited by your system configuration.

Using their own telephones, all members in a pickup group can answer a call that is ringing at another group member telephone. If more than one telephone is ringing, the system selects the extension that has been ringing the longest. However, if the system had selected the same extension the last time, then the system skips that extension and selects the next longest ringing extension.