Interactions for Station Hunting

Last Updated : Feb 10, 2021 |
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This section provides information about how the Station Hunting feature interacts with other features on the system. Use this information to ensure that you receive the maximum benefits of Station Hunting in any feature configuration.
Remember that the system checks the station-hunting chain only for idle and available extensions.

Adjunct Switch Applications Interface (ASAI)

The system checks the station-hunting chain when ASAI routes a call to an extension with a hunt-to station.

Automatic Call Distribution (ACD)

An agent extension can be part of a station-hunting chain. The system checks the station-hunting chain of the agent only when the caller places the call directly to the agent extension. The system does not check a station-hunting chain for calls that the system routes through hunt groups to an ACD agent.
The system does not check a station-hunting chain for calls that are made to an extension for a logical agent.

Automatic Callback

The system does not check the station-hunting chain of the called extension when the call is a callback-return call.

Bridged Appearance

The system checks the station-hunting chain of an extension if the principal station does not have a call appearance at which the call can terminate. The system checks the chain, even though the extension has available bridged appearances on other stations.

Busy Verification

The system does not check a station-hunting chain for busy-verify calls.

Call Coverage

Call Coverage has precedence over Station Hunting.
The system uses Station Hunting for the last coverage point of the last station in the station-hunting chain under the following conditions:
  • The Hunt After Coverage field, on the Call Coverage screen is set to
  • The last coverage point is unavailable because the coverage point is busy, or no one answers the call.
  • The last coverage point is a station that has an assigned hunt-to station.
  • No one in the coverage path answers the call.
    Coverage Don’t Answer covers the call after the system checks the station-hunting chain, if the call can terminate at the coverage point, but no one answers the call.
    If Station Hunting before Coverage is enabled on your system, the system checks the station-hunting chain of the called extension, before the system routes the call to the coverage path of the called extension.
    The system routes the call to the coverage path of the called extension unless the called extension is associated with an XDID telephone. If the called extension is associated with an XDID telephone, the system routes the call to the coverage path of the non-XDID extension in the hunt-to field of the XDID station.

Call Detail Recording (CDR)

CDR records the called extension, and not the extension of the user who answers the call.

Call Forwarding

Call Forwarding has precedence over Station Hunting.
If an idle station has Call Forwarding active, the system forwards the call. If a busy station has Call Forwarding active, the system forwards the call. If the forwarded-to station is busy, the call follows the station-hunting chain of the forwarded-to extension.

Call Park

The system does not check a station-hunting chain for callpark-return calls.

Call Pickup

Station Hunting does not change the operation or the characteristics of Call Pickup.

Call Vectoring

You cannot type a vector directory number (VDN) as a hunt-to station.
If the system encounters with cov y in a route-to command, the system routes a call to a busy station to the station-hunting chain of the station. The system does not route the call to the coverage path of the station. For more information, see the Avaya Aura® Call Center 5.2 Call Vectoring and Expert Agent selection (EAS) Reference.

Call Waiting and Attendant Call Waiting

Station Hunting has precedence over Call Waiting.
If a called extension has Call Waiting active, and the extension is already busy on a call, the system checks the station-hunting chain. If the system cannot terminate the call to a station in the station-hunting chain, the call waits at the called extension.

Class of Restriction (COR)

The system checks the COR of the called extension. The system does not check the COR of the stations in a station-hunting chain.

Distributed Communications System (DCS)

Station Hunting is not a DCS feature. All stations in a station-hunting chain must be on the same server that runs Communication Manager.

Do Not Disturb

If Do Not Disturb is active at a station, the system does not check a station-hunting chain for a call to the station.

Extension Number Portability (ENP)

You cannot assign a remote ENP extension as a hunt-to station.

Hunting and Hunting Group

You cannot assign a direct departmental calling (DDC) or uniform call distribution (UCD) extension as a hunt-to station.

Intercom Call

The system denies Station Hunting for intercom calls to a busy extension.

Leave Word Calling (LWC)

If a caller starts LWC, the LWC message is left at the called extension even if the system uses Station Hunting in an attempt to complete the call.

Multimedia

Calls to multimedia endpoints must convert to voice before the system checks a station-hunting chain for the call.

Night Service

The system denies Station Hunting when a night service call is made to a busy night-console extension.

Outgoing Trunk Queueing (OTQ)

The system does not attempt Station Hunting for an OTQ callback-return call.

Personal Central Office Line (PCOL)

The system does not attempt Station Hunting for a PCOL call.

Personal Station Access (PSA)

The system considers a station with PSA dissociated as busy and bypasses the station in the station-hunting chain.

Priority Call

The system denies Station Hunting for priority calls.

Restriction

The system applies proper intercept treatment to a restricted, called extension. Note that the system does not check restrictions on hunt-to stations.

Send All Calls

Send All Calls coverage takes precedence over Station Hunting.
The system applies normal tenant restrictions to a call to the called extension. Note, however, that the system does not check tenant restrictions on hunt-to stations.

Tenant Partitioning

Terminal Translation Initialization (TTI)

The system considers a station with TTI separation as busy and bypasses the station in the station-hunting chain.

Terminating Extension Group (TEG)

You cannot assign a TEG as a hunt-to station.

Uniform Dial Plan (UDP)

You cannot assign a remote UDP extension as a hunt-to station.

X-ported extension

You can assign a hunt-to station to a station that is administered with
  • in the Port field of the Station screen.