If you want members of a pickup group to answer calls for another pickup group, but you do not want the other pickup group to answer your calls, set your system for flexible extended pickup groups.
Using Flexible extended pickup groups, members of one or more individual pickup groups can answer calls of another pickup group. However, the reverse scenario is not always true. With flexible extended pickup groups, you can prevent members of one or more pickup groups from answering the calls to another pickup group.
You can use Flexible extended pickup groups to control which pickup groups can answer calls for other pickup groups. Unlike simple extended pickup groups, an individual pickup group can be in multiple flexible extended pickup groups.
The system displays the Extended Group Number field on the Pickup Group screen only when you set the Extended Group Call Pickup field on the Feature-Related System Parameters screen to
A specific pickup group does not have to be a member of the extended pickup group that the pickup group points to.
Caution:
Before you administer what type of extended pickup group to use (
, or
Set up the system for flexible extended pickup groups.
Assign an FAC so that users can answer calls.
ADDITIONAL INFORMATION:
To create an extended pickup group FAC, see Creating an extended pickup group Feature Access Code.
Note:
Instead of assigning a FAC, you can assign a Call Pickup Extended button for a SIP station.
Add or change pickup groups, and point a pickup group to an extended pickup group.
