Descriptions of the COS features

Last Updated : Feb 10, 2021 |
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The system displays some features only if the associated feature is set to
  • Automatic Callback
    A user can request Automatic Callback. For more information, see the Automatic Callback feature.
  • Automatic Exclusion
    A user can automatically activate Privacy Exclusion when the user goes off hook at a telephone that has an assigned Exclusion button.
    If you set this field to
    The system displays this field when the Automatic Exclusion by COS field on the Feature-Related System Parameters screen is set to
  • Call Forwarding All Calls
    A user can forward all calls to any extension. For more information, see the Call Forwarding feature.
  • Call Forwarding Busy/DA
    The system can forward calls when the user is active on a call, or does not answer a call. For more information, see the Call Forwarding feature.
  • Client Room
    Users can access the Check-In, Check-Out, Room Change/Swap, and Maid status functions. In addition, Client Room is required at consoles or telephones that are to receive message-waiting notification.
    You can administer a COS for Client Room only when you have Hospitality Services and a Property Management System (PMS) interface. See the GuestWorks® and DEFINITY® Systems Technician Handbook for Hospitality Installations for more information.
  • Console Permissions
    A user having a multiappearance telephone can use Console Permissions, to control the same features that the attendant controls. You might assign this permission to front-desk personnel in a hotel or a motel, or to a call center supervisor. With console permission, a user can:
    • Activate Automatic Wakeup for another extension
    • Activate and deactivate controlled restrictions for another extension, or group of extensions
    • Activate and deactivate Do Not Disturb for another extension, or group of extensions
    • Activate Call Forwarding for another extension
    • Add and remove agent skills
    • Record integrated announcements
  • Data Privacy
    A user can enter a Feature Access Code (FAC) to protect a data call from interruption by any of the system override or ringing features. For more information, see the Privacy feature.
  • Extended Forwarding All
    A user can use Call Forwarding All Calls from an off-site telephone.
    You can change a COS to
  • . For more information, see the Extended User Administration of Redirected Calls feature.
  • Extended Forwarding B/DA
    A user can activate Call Forwarding from an off-site telephone.
    You can change a COS to
  • . For more information, see the Extended User Administration of Redirected Calls feature.
  • Off-Hook Alert
    You can change a COS to
  • . For more information, see the Emergency Access to Attendant feature.
  • Personal Station Access (PSA)
    A user can use a FAC to associate a telephone to the extension that is assigned to the user.
    You must set this field to
    You can change this field to
  • . For more information, see the Personal Station Access feature.
  • Priority Calling
    A user can dial a FAC to originate a priority call. For more information, see the Priority Calling feature.
  • QSIG Call Offer Originations
    A user can invoke QSIG Call Offer services. For more information, see Administering Network Connectivity on Avaya Aura® Communication Manager.
  • Restrict Call Fwd-Off Net
    If you set this field to
    For security reasons, type
  • Trk-to-Trk Restriction Override
    Other:
    You increase the risk of toll fraud if you allow users to perform trunk-to-trunk transfers.
    A user can override any system COR-to-COR calling party restrictions that would otherwise prohibit the trunk-to-trunk transfer operation for a user with this COS. For more information, see the Transfer feature.