Use the Time-of-Day Coverage capability to redirect calls to different lead coverage paths at different times of the day, and on different days of the week.
For example, a user might want incoming calls to go to coverage based on the following schedule:
To a co-worker at the office during normal business hours
To an off-network destination, such as home, in the early evening
To a voice messaging, such as Communication Manager Messaging, at all other times
To provide the user with the requested coverage, you administer the information in the table.
Example of a Time-of-Day coverage table
Day of the week
Time 1 directed to
Time 2 directed to
Time 3 directed to
Time 4 directed to
Monday
00:00 CovPath3 (Communication Manager Messaging)
08:00 CovPath1 (Office)
17:30 CovPath2 (Home)
20:00 CovPath3 (Communication Manager Messaging)
Tuesday
00:00 CovPath3 (Communication Manager Messaging)
08:00 CovPath3 (Office)
17:30 CovPath3 (Home)
20:00 CovPath3 (Communication Manager Messaging)
Wednesday
00:00 CovPath3 (Communication Manager Messaging)
08:00 CovPath1 (Office)
17:30 CovPath2 (Home)
20:00 CovPath3 (Communication Manager Messaging)
Thursday
00:00 CovPath3 (Communication Manager Messaging)
08:00 CovPath3 (Office)
17:30 CovPath3 (Home)
20:00 CovPath3 (Communication Manager Messaging)
Friday
00:00 CovPath3 (Communication Manager Messaging)
08:00 CovPath1 (Office)
17:30 CovPath2 (Home)
20:00 CovPath3 (Communication Manager Messaging)
Saturday
00:00 CovPath3 (Communication Manager Messaging)
Sunday
00:00 CovPath3 (Communication Manager Messaging)
The Time-of-Day Coverage table represents time in 24-hour format. Activation times are ascending from the earliest to the latest. The activation times cover the entire day. If you do not assign a lead coverage path to a specific time interval, no coverage exists from that time until the next activation time.
When a call arrives at an extension, the system determines the lead coverage path that is in effect at that time. The system uses the information to redirect the call. If you change call coverage for a user while the user has a call in progress, your changes do not affect the call in progress.
