Creating Classes of Restriction for Directed Call Pickup

Last Updated : Oct 03, 2016 |
Prolog information
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You must create one or more Classes of Restriction (COR) for Directed Call Pickup. All users to whom you assign a COR can then use Directed Call Pickup.
There are three ways to set up a COR for Directed Call Pickup. You can create a COR where users can:
  • Only have their extensions answered by Directed Call Pickup. Users with this COR cannot pick up other extensions.
  • Only pick up other extensions using Directed Call Pickup. Users with this COR cannot have their extensions answered by other users.
  • Both have their extensions answered by Directed Call Pickup and pick up other extensions.
  1. Enter change COR n, where n is the COR that you want to change.
  2. Perform one of the following actions:
    1. To create one or more CORs where the extensions can only be picked up by the Directed Call Pickup feature, but unable to pick up other extensions:
      ADDITIONAL INFORMATION:
      • Type y in the Can Be Picked Up By Directed Call Pickup field.
      • Leave the Can Use Directed Call Pickup field set to n.
        Any extension to which you assign this COR can only be picked up by the Directed Call Pickup feature.
    2. To create one or more CORs where the extensions can only use the Directed Call Pickup feature to pick up other extensions, but not be picked up by other extensions:
      ADDITIONAL INFORMATION:
      • Leave the Can Be Picked Up By Directed Call Pickup field set to n.
      • Type y in the Can Use Directed Call Pickup field.
        Any extension to which you assign this COR can only use the Directed Call Pickup feature to pick up other extensions.
    3. To create one or more CORs where the extensions can use the Directed Call Pickup feature both to pick up other extensions and be picked up by other extensions:
      ADDITIONAL INFORMATION:
      • Type y in the Can Be Picked Up By Directed Call Pickup field.
      • Type y in the Can Use Directed Call Pickup field.
        Any extension to which you assign this COR can use the Directed Call Pickup feature both to pick up other extensions and be picked up by other extensions.
  3. Select Enter to save your changes.
Related links
Setting up Directed Call Pickup