|
The user does not have the audix-rec button on the telephone.
|
The audix-rec button is not assigned to the telephone of the user.
|
Use the change station n command, where n is the extension of the telephone, to add the audix-rec button.
|
|
The telephone of the user does not support buttons that can be administered.
|
This user cannot access the AUDIX One-Step Recording feature.
|
|
The user hears a beep every few seconds during recording.
|
The alerting tone interval is set too low.
|
Set the alerting tone interval to a number that is between 15 and 60.
|
|
Nothing happens when the user presses the audix-rec button. The button light flutters.
|
The user was not on an active call.
|
Inform the user that the audix-rec button only works if the user is on an active call.
|
|
The connection to Avaya Aura® Messaging and Avaya Messaging are not operating.
|
Ensure that Avaya Aura® Messaging and Avaya Messaging are operating correctly. Else, the user must wait for the system to reestablish the connection.
|
|
The LAN connection between the Avaya Aura® Messaging and Avaya Messaging server and the Communication Manager server is not operating.
|
Ensure that Avaya Aura® Messaging and Avaya Messaging are operating correctly. Else, the user must wait for the system to reestablish the connection.
|
|
All the Avaya Aura® Messaging and Avaya Messaging ports are busy.
|
The user must wait for an Avaya Aura® Messaging and Avaya Messaging port to be released.
|
|
Another person on the call is already using the AUDIX One-Step Recording feature to record the conversation.
|
The user cannot record the conversation if someone else on the call is already using this feature.
|
|
The user attempted to start the AUDIX One-Step Recording feature from a bridged call appearance.
|
The user cannot record the conversation from a bridged call appearance.
|
|
Remote Avaya Aura® Messaging and Avaya Messaging are configured for Communication Manager Release 1.3.
|
-
Move the voice mail service of the user to a local Avaya Aura® Messaging and Avaya Messaging, or
-
Upgrade the user to Communication Manager Release 2.0 or later.
|
|
The user does not hear a beep during recording.
|
The ready indication tone is set to play to only the initiator, or to no one.
|
Set the ready indication tone to all.
|
|
The alerting tone interval is set to zero.
|
Set the alerting tone interval to a number between 15 and 60.
|
|
The zip tone is set to
|
Reset the characteristics of the zip tone.
|
|
After the green LED is steady and the recording starts, the user hears an Avaya Aura® Messaging and Avaya Messaging announcement.
|
If configured with Avaya Aura® Messaging and Avaya Messaging, ARIA TUI might be turned on. The Recording Delay Timer is not set high enough.
|
Set the Recording Delay Timer to a higher number.
|
