Announcement session process

Last Updated : Oct 30, 2012 |
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To begin an announcement session, the user must dial the administered Feature Access Code (FAC) followed by the announcement session.
  • If an announcement session is already in progress, or if a save or restore command is in progress, then the user hears reorder tone (fast busy) and the system drops the call.
  • If the telephone session port to an integrated announcement source is in use, then the user hears reorder tone followed by silence. This indicates that the port will be reserved for an announcement session. The user should redial the FAC and extension every 45 seconds to gain access to the port.
Note:
You need to have a telephone or console with a class of service (COS) that provides console permissions to record announcements.
You can have multiple telephone sessions, with one session associated with each active integrated announcement circuit pack.
Once a telephone user accesses an announcement session, the user can dial 1 to record an announcement, 2 to play an announcement, or 3 to delete an announcement. If the announcement source memory is more than 90% full, then the switch gives stutter dial tone when the user gains access to an announcement session. Even if the user hears stutter tone, the user can begin speaking to record the announcement.
Avaya recommends that you use a digital or IP telephone, since these telephones provide the best quality and functionality.
Tip:
Do not use remote telephone connections that route over IGAR (Inter-Gateway Alternate Routing)-supported facilities. The beginning portion of the recording, about four or five seconds, is not recorded after hearing the ready tone.
Related links
Announcement sessions