The Team Button feature is used to monitor the members of a team of stations.
Team Button has two functions:
Display function
The monitoring station can observe the state of the monitored station. The indicators depend on the station type and can be a green and red button LED or an icon on the display. For SIP endpoints, the indicators can be both LED and an icon on the display. The ringing of a call on a monitored station might be indicated with audible ringing.
The monitoring station does not display calls from the monitoring station to the monitored station, regardless of whether the calls are established by pressing the team button or by dialing.
In Communication Manager 6.2, if the monitored station activates redirection, the monitoring station is notified about the redirection only if the monitoring station is the first redirection point. The other monitoring stations are not informed about the redirection state of the monitored station. With Communication Manager 6.3 or later, if the monitored station activates redirection, the monitoring station that is not the reroute destination point, but has the TEAM_BUTTON_REDIRECT_INDICATION flag set to 1 in the 46xx_setting file, gets the redirection notification on the station. The 46xx_setting file is applicable only to the SIP phones.
Execution function
The team button can be used as a Speed Dial button or Call Pick-Up button. Depending on the state of the monitored station, when the team button on the monitoring station is pushed, a call to the monitored station is established directly or a ringing call is picked from the monitored station.
Speed dialing
When the monitored station is accessed from the monitoring station through speed dialing, the type of ringing on the monitored station can be configured as priority ringing or intercom ringing. For more information, see Administering Priority Ring for Speed dialing.
Speed dialing is treated as enbloc dialing to avoid time-outs in case of multilocation and mixed-length dial plans.
When the monitoring station is active on a call, pressing the team button puts the active call on hold and a call is established with the monitored station. The call can be transferred by pressing the transfer button. On call transfers, any active Send All Calls (SAC), Call Forwarding (CFWD), and Enhanced Call Forwarding (ECF) settings on the monitored station are overridden. However, coverage criteria are not overridden.
Call Pickup
If the overall call state of the monitoring station is idle, call pickup can be handled by pressing the team button on the monitoring station one time and then going off-hook.
The first press of the team button displays details of the call on the monitored station. If more than one call is ringing on the H.323 monitored station, details of other calls can be viewed by clicking Next. When two monitoring stations press the team button of the same monitored station, call details are displayed on both the monitoring stations, but the station that first goes off hook or presses the SPEAKER button answers the call.
You can administer H.323 and SIP stations as monitoring and monitored stations.
The following station types are allowed as valid monitored stations, but not as monitoring stations:
Analog stations
BRI-stations
X-ports
X-mobiles
The number of team buttons for each station is 31. However, the number of stations that other stations can monitor is limited to a maximum of 15. In effect, the maximum number of team buttons in a system is 15, that is, each station can supervise and work on a maximum of 15 stations.
Team Button is a station oriented feature, not a call appearance oriented feature. You must consider all call appearances on a station as one call appearance of that station. The option to use the name of the monitored station name instead of the extension is available.
