To use Station Hunting, you create a station-hunting chain. This chain governs the order in which the system routes the calls when the system encounters a busy station. Each station in the chain links to only one subsequent station in the station-hunting chain. However, a station can be the receiving link from any number of station-hunting chains.
When the system starts to check the station-hunting chain, the system updates the display of the calling party with an h. The system also updates the display of the called party with an h.
You can administer an unlimited number of extensions in a station-hunting chain.
The table shows how the system routes a call through the station-hunting chain.
Routing calls through a Station Hunting chain
Condition
Response
The extension is idle.
The caller hears ringing.
The system discontinues to route the call through the station-hunting chain.
The extension is busy.
The system routes the call to the next extension in the station-hunting chain.
The hunt-to-station field on the Station screen of the extension is blank.
The caller hears busy tone.
The system discontinues to route the call through the station-hunting chain.
The system encounters a station in the station-hunting chain for the second time.
The caller hears busy tone.
The system discontinues to route the call through the station-hunting chain.
The system checks 30 extensions in the station-hunting chain, and does not find an idle extension.
The caller hears busy tone.
The system discontinues to route the call through the station-hunting chain.
