Preferences and permissions with PSA

Last Updated : Oct 30, 2012 |
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The preferences and the permissions that are assigned to the user extension, and that are retained with PSA include:
  • The definition of terminal buttons
  • Abbreviated dial lists
  • Class of Service (COS) permissions
  • Class of Restriction (COR) permissions
Extensions that do not have a COS, such as expert agent selection (EAS) agents or hunt groups, cannot use PSA.