With the Internal Automatic Answer (IAA) feature, the called telephone can accept a call and answer the call automatically. The called telephone cannot accept a call if the telephone is in the process of dialing digits or has a call on hold.
When the user presses the IAA feature button, the system turns on the status lamp and activates the feature. When the user presses the same button again, the system deactivates the feature and turns off the status lamp. Pressing the feature button has no effect on an active call or a ringing call. Using the speakerphone to place calls does not affect the state of IAA.
When an IAA-enabled phone answers a call, the calling telephone does not receive the ringback tone. The called telephone receives a ring ping followed by the Incoming Caller ID tone, which sounds like tweedle-dee. Communication Manager turns on the speaker and the microphone of the called telephone. The called telephone then connects to the calling party.
Note:
While the system plays the Incoming Caller ID tone, the called party can hear the tone and the calling party. However, the calling party does not hear any tone and hears the called party only after the Incoming Caller ID tone is completed.
If a user has an active IAA and is currently busy on a call, or in the process of dialing digits, subsequent incoming calls are treated as if IAA is inactive.
The following internal calls are eligible for IAA:
Station-to-station voice calls, with both telephones on the same server. These calls include redirected intraswitch calls. To use IAA for these calls, you must set the Internal Auto-Answer of Attd-Extended/Transferred Calls field on the Feature-Related System Parameters screen to
.
Internal call from another node in a Distributed Communications System (DCS) configuration. These calls are from an internal, non attendant telephone on that node and includes redirected inter-DCS calls. To use IAA for these calls, you must set the Internal Auto-Answer of Attd-Extended/Transferred Calls field on the Feature-Related System Parameters screen to
.
Attendant-extended external calls. You must set the Internal Auto-Answer of Attd-Extended/Transferred Calls field on the Feature-Related System Parameters screen to
.
The following calls are ineligible for IAA:
Calls from public network trunks, including Private Central Office Line (PCOL)
Calls from non-DCS tie trunks
Automatic Callback calls
Automatic Circuit Assurance calls
Data calls
Attendant-extended external calls if you set the Internal Auto-Answer for Attd Extended/Transferred Calls field on the Feature-Related System Parameters screen to
.
Calls that the system redirects because of an overflow of Emergency Access to the Attendant calls in the queue.
Calls when you set the Active Station Ringing field of the receiving telephone on the Feature-Related System Parameters screen to
