Support for Service Observe and Barge-in features using feature access code through ASAI

Last Updated : Mar 03, 2021 |
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Communication Manager Release 7.1.1 or later enables Avaya Oceana® to:
  • Perform Service Observe and Barge-in operations on a voice channel.
  • Add a Service Observer to a call by using Feature Access Codes.
  • Toggle between listen-only and barge-in modes through CTI. To toggle between modes, Avaya Oceana® must drop a Service Observer while in a mode and add the Service Observer back while in another mode.