The system uses the Intraswitch CDR capability to create CDR records for calls to and from users on the same local server. Before the system can create an intraswitch CDR record, you must assign the Intraswitch CDR capability for one of the extensions.

If you enable ITCS for your system, and you assign the Intraswitch CDR capability for an extension, the system-wide ITCS overrides the Intraswitch CDR for the extension. When the system-wide ITCS overrides the Intraswitch CDR for the extension, the system generates trunk call records for an incoming trunk call to the extension. The system does not generate Intraswitch CDR records for an incoming trunk call to the extension.

The records that the system creates for the Intraswitch CDR capability are similar to the records that the system creates for other CDR records. However, some of the information differs. For example, the system does not provide TACs or circuit IDs for intraswitch calls, because that information is unnecessary.

Some calls might appear to be intraswitch CDR calls, but are actually trunk calls. For example, the system creates a trunk CDR record for an internal call to an extension that is forwarded to an outgoing trunk, even if you assigned the Intraswitch CDR capability for either station.

You can assign the Intraswitch CDR capability to:

The number in the Dialed Number field depends on whether you administered the CDR System Parameters to record hunt group/member or VDN information. You cannot assign the Intraswitch CDR capability to an attendant console or a CallVisor Adjunct-Switch Application Interface (ASAI) station.

Note that the system generates a CDR record for a call only if the user is the caller or the recipient of the call, and has the Intraswitch CDR capability active for the extension of the user. For example, if the user participates in the call as the result of Call Pickup or Call Forwarding, the system does not create a CDR record.