|
Class of Restriction
|
Set up the Class of Restriction (COR) to support Service Observing.
|
|
|
Feature Access Code (FAC)
|
Specify the FACs for Service Observing.
|
-
Service Observing Listen Only Access Code
-
Service Observing Listen/Talk Access Code
-
Service Observing No Talk Access Code
-
Service observing Next Call Listen Only Access Code
-
VDN Observing by Location Listen Only Access Code
-
VDN Observing by Location Listen Only Access Code
|
|
Feature-Related System Parameters
|
Enable Expert Agent Selection (EAS) for the system.
|
Expert Agent Selection (EAS) Enabled
|
|
Enable a conference tone for observed users.
|
Service Observing Conference Tone
|
|
Enable a warning tone for observed users.
|
Service Observing Warning Tone
|
|
Block the service observer from monitoring an agent if the service observer and agent are in different tenant partition groups.
|
Block Service Observe Across Tenants
|
|
Station (multiappearance)
|
Assign the serv-obsrv button for Service Observing.
|
Any available button field in the Button Assignment area
|
|
Optional Features
|
Enable Service Observing for:
-
Basic or logical agent ID observing
-
Remote access
-
Vector Directory Numbers (VDNs)
-
Vector-initiated observing
|
-
Service Observing (Basic)
-
Service Observing (Basic) and Service Observing (Remote/By FAC)
-
Service Observing (Basic) and the Service Observing (VDNs)
-
Vectoring (Prompting)
|
