Use the Announcements feature to administer announcements that play for callers to your business. For example, you can inform callers that:
The call cannot be completed as dialed.
The call is in a queue.
All lines are busy.
Announcements are often used in conjunction with music.
The source for announcements can be either integrated or external.
Integrated announcements reside on an integrated VAL board, embedded in a gateway processor circuit pack, called a v VAL source throughout this feature description, and on Avaya Aura® Media Server.
See Local announcements on gateways for a definition of v VAL.
External announcements are stored on a separate piece of equipment called an adjunct and played back from the adjunct equipment.
Note:
This feature description uses the term announcement source to mean either integrated or external sources for announcements.
