When an attendant cannot immediately answer calls, the system can place incoming calls into categories, or into a call type within a category.
With Attendant Priority Queue, attendants can answer calls by call category, such as trunk type. Attendant Priority Queue places incoming calls in a queue:
According to the priority levels that you assign for each type of call
In order of time stamp within each level
The calling party hears ringback until an attendant answers the call.
Attendant Priority Queue supports the following capabilities:
