Adding an agent

Last Updated : Oct 25, 2017 |

Procedure

  1. On the System Manager web console, click Elements > Communication Manager.
  2. In the navigation pane, click Call Center > Agents.
  3. Select one or more Communication Manager instance from the Communication Manager list.
  4. Click Show List.
  5. Click New.
  6. From Template, select the template.
  7. In Login ID, perform one of the following:

    • Type the extension number.

    • Click the Display Extension Ranges link to select the extension number from the available extension ranges.

  8. Complete the New Agent page and click Commit.
Related information
Agents field descriptions