On the System Manager web console, click Elements > Communication Manager.
In the navigation pane, click Call Center > Agents.
Select one or more Communication Manager instance from the Communication Manager list.
Click Show List.
Click More Actions > Bulk Edit Agents.
Complete the Bulk Edit Agents page and click Now.
The Agent Name Prefix field displays the common prefix which appears for all the agents you bulk add. You can enter any prefix name of your choice in this field.
