Downloading Excel Template

Last Updated : Nov 30, 2018 |

Procedure

  1. On the System Manager web console, click Elements > Communication Manager.
  2. In the navigation pane, click Call Center > Agents.
  3. Select one or more Communication Manager instance from the Communication Manager list.
  4. Click Show List.
  5. Click More Actions > Download Excel Template.
  6. In the Opening <Excel template file name>.xlsx dialog box, click Save, and click OK.

    System Manager saves the file on your local computer.