Class of Service field descriptions

Last Updated : Jan 11, 2021 |

Name

Description

System

The name of the Communication Manager associated with the Class of Service.

Number

The Class of Service number.

General options

Name

Description

Ad-hoc video conferencing

Enables Ad-hoc Video Conferencing, so that up to six users can participate in a video conference call.

Automatic Callback

Allows users to request Automatic Callback.

Automatic Exclusion

Allows a user to activate automatically Exclusion when they go off hook on an endpoint that has an assigned Exclusion button.

Buttonless Auto Exclusion

Allows bridged appearances to operate in the exclusion mode regardless of the existence of an administered exclusion button. Currently this feature is only administrable on a per-endpoint basis by administering a feature exclusion button. This feature relaxes the requirement to use a feature button.

Call Forwarding Busy / DA

Allows users to forward calls to any extension when the dialed extension is busy or does not answer.

Call Forwarding Enhanced

Allows users to designate different preferred destinations for forwarding calls that originate from internal and external callers.

Call Forwarding All Calls

Allows users to forward all calls to any extension.

Client Room

Allows users to access Check-In, Check-Out, Room Change/Swap, and Maid status functions. In addition, Client Room is required at consoles or telephones that are to receive message waiting notification. You can administer class of service for Client Room only when you have Hospitality Services and a Property Management System interface.

Conference Tones

This feature provides the conference tone as long as three or more calls are in a conference call.

If you enable these tones for countries other than Italy, Belgium, United Kingdom, or Australia, the tones will be equivalent to no tone (silence) unless the tone is independently administered or customized on the Tone Generation screen.

Console Permissions

Allows multi-appearance telephone users to control the same features that the attendant controls. You might assign this permission to front-desk personnel in a hotel or motel, or to a call center supervisor. With console permission, a user can:

  • Activate Automatic Wakeup for another extension

  • Activate and deactivate controlled restrictions for another extension or group of extensions

  • Activate and deactivate Do Not Disturb for another extension or group of extensions

  • Activate Call Forwarding for another extension

  • Add and remove agent skills

  • Record integrated announcements

Contact Closure Activation

Allows a user to open and close a contact closure relay.

Data Privacy

Isolates a data call from call waiting or other interruptions.

MOC Control

The option to assign administrative control on Microsoft Office Communicator (MOC) for either of the 0-15 entries on COS or COS Group objects. By default, this check box is clear.

Bridging Exclusion Override

Allows a station to bridge on a call that has exclusion activated.

Extended Forwarding All

Allows a user to administer call forwarding (for all calls) from a remote location.

Extended Forwarding Busy / DA

Allows this user to administer call forwarding (when the dialed extension is busy or does not answer) from a remote location.

Intra-Switch CDR

Administers extensions for which Intra-Switch CDR is enabled.

Masking CPN / Name Override

Allows users to override the MCSNIC capability (that is, masking the display of calling party information and replacing it with a hard-coded, system-wide text string, Info Restricted).

Off-Hook Alert

To enable this option, either the Hospitality (Basic) or Emergency Access to Attendant field must be enabled in your license file. When enabled, these fields display as y on the System- Parameters Customer-Options screen.

Personal Station Access (PSA)

Allows users to associate a telephone to their extension with their programmed services, using a feature access code. This field must be set to n for virtual telephones. This field must be set to y at a user's home endpoint in order for that user to use the Enterprise Mobility User (EMU) feature at other endpoints.

Priority Calling

Allows users to dial a feature access code to originate a priority call. Such calls ring differently and override send all calls, if active.

Priority IP Video

Allows priority video calling, where video calls have an increased likelihood of receiving bandwidth and can also be allocated a larger maximum bandwidth per call.

QSIG Call Offer Originations

Allows users to invoke QSIG Call Offer services.

Restrict Call Fwd-Off Net

Restricts users from forwarding calls to the public network. For security reasons, this should be enabled for all classes of service except the ones you use for very special circumstances.

Trk-To-Trk Tranfer Override

Users with this COS override any system and/or COR-to-COR calling party restrictions that would otherwise prohibit the trunk-to-trunk transfer operation for users with this COS.

VIP Caller

Enables automatic priority calling when assigned to the originator of a call. A call from a VIP phone is always a priority call without the use of a feature button or FAC.

Match BCA Display to Principal

The format of the incoming calls on the bridged call appearances of a COS Group. The possible values are:

  • y: Displays the incoming call in the <calling name/number> format

  • n: Displays the incoming call in the <calling name/number> to <principal station> format.

Button

Description

Commit

Saves the changes you make.

Reset

Undoes the changes you made.

Edit

Takes you to the Edit Class of Service data page.

Done

Performs the action you initiate.

Cancel

Cancels the current action and takes you to the previous page.