Broadcasting announcements

Last Updated : Jun 29, 2020 |

About this task

You can upload an audio file on multiple media sources using the Broadcast operation. The media sources can be Media Servers, Media Gateways, or VAL Board. You can also transfer audio files from one board to the other of the same Communication Manager or boards (VAL Board, Media Gateway, or Media Server) of another Communication Manager.

Uploading audio files to media servers is done using a SOAP request. System Manager uses FTP or SCP for Media Gateway and FTP or SFTP for VAL Board. The transfer protocol for Media Gateway or VAL Board can be configured from File Transfer Settings. FTP is the default protocol for file transfer on VAL Board and Media Gateway.

With Release 8.1.1, you can upload more than one audio file (.wav) with a single click by using the Browse option of the Select Announcement File field.

Procedure

  1. On the System Manager web console, click Elements > Communication Manager.
  2. In the navigation pane, click Call Center > Announcements.
  3. Select one or more Communication Manager instance from the Communication Manager list.
  4. Click Show List.
  5. Do one of the following:

    • To transfer an audio file from one audio source to another:

      1. Select the announcement that you want to broadcast from the Announcement list.

      2. Click More Actions > Broadcast.

    • To upload an audio file from your computer and broadcast it to audio sources:

      1. Click More Actions > Broadcast.

      2. On the Broadcast Announcements page, in Select Announcement File, click Browse.

      3. In the File Upload dialog box, select one or more audio files from your local computer.

    System Manager displays the uploaded audio files (.wav) with file name on the Broadcast Announcements page.

    Note:

    If you remove one of the uploaded audio files using the browse option, the system removes all the files that were uploaded together.

  6. In the Select Destination for Broadcasting Announcements section, select the destination VAL source, which includes media servers too.
  7. Do one of the following:

    • Click Now to immediately broadcast the announcement files to various VAL boards on voice system or media servers.

    • Click Schedule to schedule a broadcast operation later.

    On the Job Scheduler page, you can set a later time to broadcast the announcement files to various VAL boards on voice system or media servers.

Related information
Announcements field descriptions
Using File Transfer Settings
Announcements field descriptions