Announcement List

Last Updated : Jan 11, 2021 |

Announcement list displays the property of an announcement. To view the announcement list, on the Elements menu, navigate to Communication Manager > Call Center > Announcements.

Name

Description

Name

The file name of the audio file. The alphanumeric file name can contain up to 27 characters.

Extension

The valid extension number for the announcement. Extension numbers might not include punctuation.

Group/Board

Indicates whether the announcement’s audio file exists on the VAL board. Type the group number in the format gggV9 for media gateway vVAL, where ggg is the gateway number of the media gateway (up to 250).

Type

The type of the announcement. Possible values include:

  • Integ-mus. Integrated music type

  • Integ-rep. Integrated repeating type

  • Integrated. Stored internally on a special integrated announcement circuit pack. Use this for general announcements and VDN of Origin Announcements.

Protected

Use this field to set the protection mode for an integrated announcement.

When you set this field to y, the recording is protected and cannot be deleted or changed through a telephone session or FTP.

When you set this field to n, you can change or delete the recording if you have the corresponding console permissions.

Rate

If the VAL board is administered on the circuit packs form, then the system automatically displays 64 (64Kbps) in the Rate field.

COR

The Class of Restriction associated with this announcement.

TN

The tenant partition number of the announcement. A valid entry ranges from 1 to 100.

Queue

The announcement queuing or barge-in. Possible values include:

  • no: Indicates that the announcement does not play if a port is not available. This is the default value.

  • yes: Indicates that the request queues when all ports on the circuit pack are busy. The announcement plays when a port becomes available. This setting is used in most call center applications.

  • bargein: Indicates that you can connect callers to the announcement at any time while it is playing. With n or y, the caller is always connected to the beginning of the announcement.

Live Stream Source

Indicates if the announcement is played live from an external source or from an audio file.

After you configure the announcement with Live Stream Source type, play once to ensure that the live streaming feature works correctly.

When you deactivate the Release 10.2.x patch, the system runs on Release 10.2.x system and sets the Live Stream Source feature to n. Therefore, you must install and activate the new Release 10.2.x patch immediately to prevent the system processes from running on the Release 10.2.x system. You must also set the value of the Live Stream Source feature to y.

Size

The size of the audio files in kilobytes.

Timestamp

The date and time the audio file was created or modified. This changes each time the audio file is put on the VAL board using FTP.

System

The name of the Communication Manager associated with the announcement.