Agents List displays all the agents under the Communication Manager you select. You can perform an advanced search on this list using the search criteria. You can also apply filters and sort each column in the Agents List.
When you click Refresh, you can view the updated information available after the last synchronization operation.
Name
Description
LoginID
The identifier for the Logical Agent as entered in the command line.
Agent Name
The 27-character string name of the agent. Any alphanumeric character is valid. Default is blank.
Direct Agent Skill
The number of the skill used to handle Direct Agent calls.
Call Handling Preference
The call that an agent receives the next when calls are in queue.
COR
The Class of Restriction associated with the agent.
System
The name of the Communication Manager associated with the agents.
