Deleting agents in bulk

Last Updated : Nov 19, 2012 |

Procedure

  1. On the System Manager web console, click Elements > Communication Manager.
  2. In the navigation pane, click Call Center > Agents.
  3. Select one or more Communication Manager instance from the Communication Manager list.
  4. Click Show List.
  5. Click More Actions > Bulk Delete Agents.
  6. Perform one of the following actions:

    • Select the agents you want to delete in bulk from the Current Agent Extensions field.

    • Type the agent extensions you want to bulk delete in the Enter Extensions field.

  7. Click Continue.
  8. On the Bulk Delete Agents Confirmation page, click Now.

    Click Schedule to schedule the bulk delete job at a later time.

    Note:

    You cannot delete agent associated extensions.