Editing agent data

Last Updated : Sep 26, 2016 |

Procedure

  1. On the System Manager web console, click Elements > Communication Manager.
  2. In the navigation pane, click Call Center > Agents.
  3. Select one or more Communication Manager instance from the Communication Manager list.
  4. Click Show List.
  5. From the Agents List, select the agent whose properties you want to edit.
  6. Click Edit or View > Edit.
  7. Edit the required fields on the Edit Agent page.
  8. Click Commit to save the changes.
Related information
Agents field descriptions