Multi Tenancy

Last Updated : Nov 10, 2022 |

Tenant is a client organization that uses Team Engagement OnAvaya Aura – Unified Communications as a Service (UCaaS) (Avaya CE for UC) or Private Cloud in a shared, hosted environment. The tenant purchases the services on a pay-per-usage basis from the service provider. The tenant can contain a list of sites.

Multi Tenancy

By default, the Multi Tenancy feature is disabled. You must enable the Multi Tenancy feature. After you enable the Multi Tenancy feature, you cannot disable the feature.

  • Multi Tenancy elements Communication Manager, Avaya Messaging, and Session Manager

  • Single Tenancy elements UCM Applications and Messaging

Note:

The elements that do not support any type of Multi Tenancy must not be configured for the User Provisioning Rule that the user wants to add to the tenant site because the system validates each User Provisioning Rule against the elements that are available in the Tenant site. In case the User Provisioning Rule contains elements, which do not support Single or Multi Tenancy, then the administrator cannot add the User Provisioning Rule to the tenant site.

The Service Provider Administrator and System Administrator can assign an element that supports:

  • Multi Tenancy to more than one tenants. For example, Communication Manager.

  • Single tenancy to only one tenant. For example, Messaging and IP Office.

Tenant Management

To support Multi Tenancy, System Manager provides Tenant Management.

System Manager supports three levels of organization hierarchy for tenant management. The following lists the default names of the levels:

  • Level 1: Site

  • Level 2: Department

  • Level 3: Team

The administrator can modify the default level names. The organization hierarchy levels, level 2 and level 3, are optional.

Tenant Management on Out of Band Management-enabled System Manager

By default, the Multi Tenancy feature is disabled on System Manager when Out of Band Management is enabled. You must enable Multi Tenancy on Out of Band Management-enabled System Manager for the Tenant Management administrator to manage tenant users.

For more information about configuring Multi Tenancy on Out of Band Management-enabled System Manager, see Deploying Avaya Aura® System Manager in Virtualized Environment.

Related information
Tenant Management web console