An announcement is a recorded message that a caller hears while the call is in a queue. An announcement is often used in with music.

Announcements are recorded on:

• Special circuit packs (TN750, TN750B, TN750C, or TN2501AP).

• Disk/Flash Memory as vVAL in H.248 Media Gateways.

• Disk or content store on Avaya Aura® Media Server or also can be sourced from an internet source if using Avaya Aura® MS.

The three types of announcements are:

• Delay announcement: Explains the reason for the delay and encourages the caller to wait

• Forced announcement: Explains an emergency or service problem. Use when you anticipate a large number of calls about a specific issue

• Information announcement: Gives the caller instructions on how to proceed, information about the number called, or information that the caller wants

Announcements are most effective when they are:

• Short, courteous, and to-the-point

• Spaced close together when a caller on hold hears silence

• Spaced farther apart when music or ringing is played on hold

• Played for calls waiting in queue

While scheduling backup or backing up all jobs from the List Announcement page, if the backup size is:

• Greater than 1 GB, the system does not schedule the job and displays an error.

• Less than 1 GB or if system estimates that the backup size is exceeding 1 GB limit while executing the job, the scheduled job fails with error: Used size has exceeded the maximum allowed size. Consider removing the old backups.

Music on Hold is a package of professionally-recorded music available from Avaya.

From Release 7.0, with Avaya Aura® Media Server, you can upload up to 10 MB size of .wav files.