Viewing agent data

Last Updated : Nov 19, 2012 |

Procedure

  1. On the System Manager web console, click Elements > Communication Manager.
  2. In the navigation pane, click Call Center > Agents.
  3. Select one or more Communication Manager instance from the Communication Manager list.
  4. Click Show List.
  5. From the Agents List, select the agent whose data you want to view.
  6. Click View.
Related information
Agents field descriptions