Multi Tenancy for Communication Manager objects

Last Updated : Sep 28, 2016 |

With the Multi Tenancy feature, Communication Manager provides telecommunication services to multiple, independent groups of users through a single Communication Manager server. Each tenant appears to have a dedicated Communication Manager server, though in reality, the tenants share the same Communication Manager server.

As an administrator, you can gain access to one or more tenant partitions in System Manager, and you can administer tenant numbers for several Communication Manager objects. You can segregate tenants through tenant numbers. The following Communication Manager objects support Multi Tenancy:

  • Agents

  • Announcements

  • VDN

  • Endpoints

  • Term Extension Group

  • Trunk Group

  • Hunt Group

When a user is added to a tenant, the Tenant Number field is autopopulated for these Communication Manager objects.

The Communication Manager Objects page displays specific Communication Manager objects based on the tenant permissions and the Communication Manager permissions that you specify.

Note:

For a Communication Manager instance, do not assign the same tenant number for more than one tenant.

After the tenant administrator selects the site and the tenant from the Tenant Management web console, the Communication Manager Objects page displays the tenant and site combination. Depending on the tenant and site a user selects, the tenant range and tenant permissions take effect.

Multi Tenancy and tenant partitioning in Communication Manager

The native tenant partitioning feature of Communication Manager provides multiple services to independent groups of users through a single Communication Manager server. Communication Manager also offers the following features:

  • Segmenting call processing and feature processing by the Inter-Tenant Communications Control (ITCC) feature

  • Tenant management of users and system administrators through System Manager

With System Manager Inter-tenant Communication Control (ITCC), Communication Manager can segregate features for each customer. System Manager tenants are shared across multiple adopters. Communication Manager is one of the adopters. Based on the roles and permissions assigned on the Communication Manager instances in a tenant, the Communication Manager objects are segregated for the tenant.